FAQs

Welcome to our online store! We understand that you may have some questions about our products, services, and policies. We have compiled a list of frequently asked questions (FAQs) to provide you with quick and helpful answers. If you don't find the information you're looking for, please don't hesitate to contact our customer service team.

  1. How do I choose the right clothing size? Each item in our store has a dropdown size chart to provide you with detailed information. If you're unsure between two sizes, we recommend choosing the larger one. If you're still unsure which size to choose, you can contact our customer service. We'll be happy to assist you.

  2. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of the delivery date. Please note that items must be unused, unworn, and in their original packaging. For more details, please refer to our Returns and Exchanges page.

  3. How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer service team with your order details. They will guide you through the process and provide you with a return shipping label if necessary. Please note that shipping costs for returns/exchanges may be the customer's responsibility, unless the item is defective or there was an error on our part.

  4. What if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact our customer service team immediately. We will work quickly to resolve the issue by either providing a replacement or issuing a refund, depending on your preference.

  5. Currently, we only offer shipping within the United States. We are focused on providing the best service and delivery options to our customers in the US. However, we are actively exploring options to expand our shipping capabilities and reach international customers in the future. We appreciate your patience and understanding. Stay tuned for updates!

  6. Can I cancel or modify my order? We strive to process and ship orders as quickly as possible. Therefore, if you need to cancel or modify your order, please contact our customer service team immediately. While we cannot guarantee changes, we will do our best to accommodate your request. 

    Notice: All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

  7. How can I contact your customer service team? You can reach our customer service team by sending an email to contact@versionmestore.com or by using the contact form on our Contact Us page. We aim to respond to all inquiries within 24-48 hours.

We hope this FAQ section has addressed your questions. If you need any further assistance, please don't hesitate to reach out to us. Happy shopping!